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What is a refuge shelter?


A refuge or shelter is usually a cluster of secure units or rooms.

They offer confidential services including:

  • Safe, secure shelter, for between a couple of days to a few months
  • Assistance in getting you and your belongings to the refuge, including furniture moving and storage
  • Facilities for cooking and washing
  • Linen and bedding
  • Information, support and advocacy
  • Referrals to legal advice, financial assistance, longer-term housing and appropriate community resources.

If you believe you or your children are in immediate danger, please contact the police in your state on 000.

If you or your children are feeling unsafe or experiencing domestic or family violence, you can access information, counselling and support through the 1800RESPECT website or call 1800 737 732. 1800RESPECT are open 24 hours a day during COVID-19.


Are you in a crisis?

  • If you are in immediate danger 

    call 000

  • 1800RESPECT - 24/7 domestic and family violence service:
    1800 737 732
  • Lifeline - 24/7 crisis support:
    13 11 14
  • MensLine - 24/7 telephone and online counselling for men:
    1300 78 99 78